Hotel Bristol Palace

I recently stayed at Hotel Bristol in Genoa and had a very good experience overall. This is a truly beautiful, historic hotel with a stunning Belle Époque style throughout. The highlight for many—including me—is the incredible Art Nouveau staircase at the center of the building. It’s absolutely worth seeing and adds so much character to the hotel. The staff were genuinely friendly and helpful at all times. I especially appreciated the restaurant staff, who were smiling, attentive, and spoke excellent English. I had made a last-minute reservation for dinner, and they kindly accommodated me without any fuss. The food at dinner was tasty, although I didn’t try the wines. My room was absolutely enormous, with two double beds, a huge sofa, a writing desk, and a separate bathroom. The only slight drawback is that, while the bedroom is vast, the bathroom is quite small by comparison. It would have been nice if there was a bathtub, but realistically, there probably isn’t space for one given the layout. My room didn’t have a balcony, though I know some rooms do. The style of the hotel is very opulent and classic, with beautiful décor throughout. The breakfast room is the same as the restaurant and is gorgeous, featuring ceiling frescoes and large windows overlooking the main square. There’s also a terrace, which unfortunately wasn’t open during my stay due to a thunderstorm. Breakfast was nice overall. I’ve heard it used to be more lavish in the past, and it might be nice if there were a few more choices, as the selection could feel a bit repetitive if you stayed for several days. Still, it had everything you’d generally want or need. A couple of small improvements could make the stay even better. For instance, the in-room TV was a modern digital model, but it didn’t offer streaming services like Netflix, Prime, or YouTube, which many top-end hotels now include. The location of Hotel Bristol is excellent.

Great location and atmosphere! Friendly staff. The parking service provided by the hotel.

Excellent service , friendly and very professional staff at reception, bar , vallet parking and housekeeping , high quality hotel. Bathroom was very good , clean and high quality. Very good beds ( mattress and lines ) but pillows could be better. Perfect location .

I had a truly wonderful stay at Hotel Bristol Palace. The room was amazing — beautifully detailed, with high ceilings and a refined, elegant atmosphere that felt both timeless and welcoming. The location couldn’t be better: right in the heart of the city, with everything within easy reach. Whether for leisure or business, it’s the perfect base in Genoa. Thank you for a fantastic experience — I’ll definitely return!

We adored the Hotel Bristol, so charming and characterful, and Matteo and all the staff made us feel immediately at home, welcoming us after a long road trip from London. We had perfect suggestions from him which opened the city to us in an invaluable way and we even managed to find a skateboard for my son’s birthday thanks to his brilliant knowledge of Genova. Being artists my husband and I found the Art Nouveau staircase marvellous (no wonder Hitchcock was inspired) and the view from our room over the rooftops of Genova was glorious. We were steps away from all the main sights and the hospitality we experienced was the kind one always hopes to find but is a rare gem these days. The breakfast team even found a Teddy for my son’s birthday which made him so happy. Grand elegant hotels with such a warm fun atmosphere are a treat to come across and we loved the fact that this one has retained its character. Genova was a true delight and a highlight of our trip to the Italian riviera.